Refund Policy

Last updated: June 1, 2026

Brain Memory Keeper is backed by a 60-day money-back guarantee. We want you to feel confident in your purchase, and we believe in giving you a real, meaningful window to evaluate the formula for yourself.

The 60-Day Guarantee

If you're not satisfied with Brain Memory Keeper for any reason within 60 days of your original purchase date, you can request a full refund of the product price. There are no complicated forms, no follow-up calls, and no questions designed to talk you out of your refund.

To qualify for a refund:

• Your refund request must be received within 60 days of your original purchase date
• You must contact our customer support team using the contact information below
• You will need to return any unopened bottles to the return address provided when you contact support (this helps us prevent fraud and keep our prices low)

How to Request a Refund

To initiate a refund:

1. Contact our support team by email at support@brainmemorykeeper.com or by phone at +1 (877) 286-4137
2. Include your order number, the name on the order, and a brief note that you'd like to request a refund
3. Our team will respond within 1 business day with the return address and any further instructions
4. Ship back any unopened bottles you have on hand (you are responsible for return shipping costs)
5. Once we receive your return, we will process your refund within 5 to 10 business days

Refund Processing

Refunds are issued to the original payment method used for the purchase. Once we process your refund, it typically takes:

• Credit and debit cards: 5 to 10 business days to appear on your statement (depending on your bank)
• PayPal: 3 to 5 business days
• Other payment methods: as determined by the payment provider

Shipping costs paid on your original order are non-refundable. The refund covers the product price.

Return Shipping

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we cannot be responsible for returns that don't reach us. The return address will be provided by our support team when you contact us — please do not send returns without contacting us first.

Damaged or Incorrect Orders

If you received a damaged package or the wrong product, please contact us within 7 days of delivery with photos of the issue. We will replace damaged or incorrect items at no cost to you.

Important Notes

• The 60-day window begins on your original order date, not your delivery date
• One refund per customer / household / shipping address — to prevent abuse
• Refunds are processed through our authorized payment and fulfillment partner, BuyGoods
• We cannot process refunds for orders outside the 60-day window

Questions?

Our U.S.-based customer support team is here to help. We aim to respond to every inquiry within one business day.

Email: support@brainmemorykeeper.com
Phone: +1 (877) 286-4137
Hours: Monday – Friday, 9 AM – 6 PM EST