Shipping Policy

Last updated: June 1, 2026

We ship every Brain Memory Keeper order from a U.S. fulfillment center as quickly as possible. Here's everything you need to know about delivery times, rates, and tracking.

Order Processing Time

Orders are processed and shipped within 24 to 48 business hours of being placed. Orders received on weekends or U.S. holidays are processed the following business day. You'll receive an order confirmation email immediately after checkout, and a separate shipping notification with a tracking number as soon as your package leaves our warehouse.

U.S. Shipping Rates & Times

• 1-Bottle Package: $9.99 flat shipping rate · Estimated delivery: 5 to 7 business days
• 3-Bottle Package: FREE U.S. Shipping · Estimated delivery: 5 to 7 business days
• 6-Bottle Package: FREE U.S. Shipping · Estimated delivery: 5 to 7 business days

All U.S. orders are shipped via USPS or comparable carriers. Estimated delivery times are calendar days from when the package ships, not from when the order is placed.

International Shipping

We currently ship to the United States, Canada, the United Kingdom, Australia, New Zealand, Ireland, and select EU countries. International rates and delivery times vary:

• Canada: $14.95 shipping · 10 to 15 business days
• UK, Australia, New Zealand, Ireland: $19.95 shipping · 12 to 18 business days
• Other countries: contact our support team for availability and rates

International orders may be subject to customs duties, taxes, or import fees charged by the destination country. These fees are the responsibility of the customer and are not included in our shipping rate.

Tracking Your Order

Once your order ships, you'll receive an email with a tracking number and a link to track your package in real time. If you don't see the email within 48 hours of placing your order, check your spam or promotions folder, then contact support@brainmemorykeeper.com if you still can't find it.

Lost, Stolen, or Undelivered Packages

If your tracking shows that your package was delivered but you can't find it:

1. Check around your front door, mailbox, and any covered porches or alternative delivery spots
2. Ask neighbors who may have accepted the package on your behalf
3. Contact your local post office with your tracking number — they can often locate misdelivered packages
4. Wait 3 business days, as packages occasionally show as delivered slightly before they arrive

If your package is confirmed lost or stolen after these steps, contact our support team and we'll work with the carrier to investigate and, where appropriate, arrange a replacement.

Damaged Packages

If your package arrives visibly damaged, please:

• Photograph the damage to both the outer box and the product inside
• Contact us within 7 days of delivery at support@brainmemorykeeper.com with the photos and your order number
• We'll arrange a replacement at no cost to you

Incorrect Shipping Address

If you discover you entered the wrong shipping address, contact us immediately at support@brainmemorykeeper.com. We can usually update the address if the order hasn't shipped yet. Once a package ships, we cannot redirect it — but we'll do our best to help you recover it.

Shipping Restrictions

We do not currently ship to P.O. Boxes for international orders, military APO/FPO addresses, or certain restricted regions. If you have a specific question about whether we can ship to your address, please contact our support team before placing your order.

Questions

For any shipping-related questions, our support team is happy to help:

Email: support@brainmemorykeeper.com
Phone: +1 (877) 286-4137
Hours: Monday – Friday, 9 AM – 6 PM EST